At Frevenw.com, we are committed to ensuring that your shopping experience is smooth and satisfying. This Shipping & Delivery Policy outlines our shipping methods, delivery times, and related procedures. By placing an order with us, you agree to the terms outlined in this policy.
1. Shipping Methods
We offer various shipping options to suit your needs:
- Standard Shipping: Typically delivers within 5-7 business days.
- Expedited Shipping: Typically delivers within 2-3 business days.
- Overnight Shipping: Typically delivers within 1 business day.
Shipping times are estimates and may vary depending on factors such as your location and order volume.
2. Shipping Costs
Shipping costs are calculated based on the shipping method selected and the delivery address. Shipping fees will be displayed at checkout before you finalize your purchase. We occasionally offer free shipping promotions on certain orders or during special events—details will be provided on our website.
3. Order Processing
Processing Time: Orders are processed within 1-2 business days from the time they are placed. Please note that processing times may be longer during peak seasons or promotional periods.
Order Confirmation: Once your order is processed and shipped, you will receive a confirmation email with tracking information. This allows you to monitor the status of your delivery.
4. Delivery Areas
Domestic Shipping: We currently offer shipping within the United States. We do not ship internationally at this time.
Delivery Restrictions: We do not deliver to P.O. Boxes or APO/FPO addresses. Please provide a valid street address for delivery.
5. Tracking Your Order
You can track your order using the tracking number provided in your shipping confirmation email. Simply enter the tracking number on our courier’s website to view the status of your shipment.
6. Delivery Issues
Delayed Deliveries: Occasionally, delays may occur due to factors such as weather conditions, high order volume, or carrier issues. We appreciate your patience and will work to resolve any issues as quickly as possible.
Missing or Damaged Items: If your order is missing or arrives damaged, please contact our customer service team immediately. Provide your order number and details about the issue, and we will assist you in resolving the problem.
7. Returns and Exchanges
Please refer to our Return Policy for information on returning or exchanging items. Ensure that you follow the instructions for returns and exchanges to ensure a smooth process.
8. Changes to Shipping Policy
We may update this Shipping & Delivery Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about our Shipping & Delivery Policy or need assistance with your order, please contact us at:
Frevenw.com
Email: [email protected]
Thank you for shopping with Frevenw.com! We look forward to delivering your summer fashion essentials.