At Frevenw.com, we want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, this Returns & Refunds Policy will guide you through the process. By making a purchase on our website, you agree to the terms outlined in this policy.
1. Return Eligibility
Return Window: You may return most items within 30 days of the delivery date for a refund or exchange. Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
Non-Returnable Items: Certain items are not eligible for return, including:
- Final sale items
- Gift cards
- Personalized or custom-made items
2. How to Initiate a Return
Return Request: To initiate a return, please contact our customer service team at [email protected] or use the “Return Request” form available on our website. Provide your order number and details about the item you wish to return.
Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the item. Please include the RA number on your return package.
3. Return Shipping
Shipping Costs: You are responsible for the cost of return shipping, unless the return is due to a shipping error or defective item. We recommend using a trackable shipping method to ensure your return is received.
Return Address: Send your return to the address provided in your RA instructions. Make sure to use proper packaging to avoid damage during transit.
4. Refund Process
Processing Time: Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
Refund Amount: The refund amount will include the cost of the item, excluding any original shipping charges. If you received a promotional discount or free shipping, the refund amount will be adjusted accordingly.
5. Exchanges
Exchanging Items: If you wish to exchange an item for a different size or color, please follow the return process to return the original item and place a new order for the replacement. Exchanges are subject to product availability.
6. Damaged or Defective Items
Report Issues: If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the order. Provide details and photos of the damage or defect, and we will assist you with a replacement or refund.
7. Cancellations
Order Cancellation: If you need to cancel an order, please contact us as soon as possible. We can only cancel orders that have not yet been processed or shipped. Once an order is in transit, it cannot be canceled, but you may return the item according to our return policy.
8. Changes to Returns & Refunds Policy
We may update this Returns & Refunds Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or need assistance with a return or refund, please contact us at:
Frevenw.com
Email: [email protected]
Thank you for shopping with Frevenw.com! We look forward to serving you and ensuring your satisfaction.