Frevenw.com – Frequently Asked Questions (FAQ)
1. What types of products do you offer?
Frevenw.com offers a wide range of summer clothing, including stylish sundresses, swimwear, shorts, tank tops, cover-ups, and accessories. We focus on providing fashionable and comfortable apparel to help you enjoy the summer season.
2. How can I place an order?
To place an order, browse our website and select the items you wish to purchase. Add them to your shopping cart, then proceed to checkout. Follow the prompts to enter your shipping information, select a payment method, and complete your purchase.
3. What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay. All transactions are processed securely.
4. Can I track my order?
Yes! Once your order has been shipped, you will receive an email with a tracking number. Use this number to track the status of your shipment through our courier’s website.
5. What are your shipping options?
We offer several shipping options:
- Standard Shipping: Typically 5-7 business days.
- Expedited Shipping: Typically 2-3 business days.
- Overnight Shipping: Typically 1 business day.
Shipping costs and delivery times will be displayed at checkout. We currently ship only within the United States.
6. Do you offer international shipping?
At this time, we only offer shipping within the United States. We hope to provide international shipping in the future, so please stay tuned for updates.
7. What is your return policy?
You can return most items within 30 days of receipt for a refund or exchange. Items must be in their original condition, unworn, and with all tags and packaging. Please refer to our Returns & Refunds Policy for detailed information on the return process and restrictions.
8. How do I return an item?
To return an item, contact our customer service team at [email protected] or use the “Return Request” form on our website. You will receive instructions and a Return Authorization (RA) number. Return the item to the address provided, including the RA number on the package.
9. What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please contact us within 7 days of receipt. Provide details and photos of the issue, and we will assist you with a replacement or refund.
10. Can I change or cancel my order after it has been placed?
Orders can only be changed or canceled before they are processed or shipped. If you need to make changes or cancel your order, contact us as soon as possible. Once an order is in transit, it cannot be altered, but you may return the item according to our return policy.
11. How do I use a promo code?
Enter your promo code at checkout in the designated “Promo Code” field. The discount will be applied to your order total. Make sure to enter the code correctly and check for any terms and conditions associated with the promotion.
12. How do I sign up for your newsletter?
You can sign up for our newsletter by entering your email address in the subscription box on our website. This will keep you updated on new arrivals, promotions, and exclusive offers.
13. How can I contact customer service?
For any questions or assistance, you can reach our customer service team at:
- Email: [email protected]
Our customer service team is available Monday through Friday, from 9 AM to 5 PM EST.
14. Do you offer gift cards?
Yes, we offer gift cards that can be purchased through our website. Gift cards are a perfect choice for friends and family, allowing them to choose their own summer favorites.